The mission of the Ombudsman is to help parents, students, and the community resolve school-related problems for students enrolled in grades K-12 in South Carolina’s public school system. The objectives are to provide information and counsel which may involve rights and available options, applicable state laws and regulations, and procedural guidelines to follow when filing a complaint.

The Ombudsman’s role, authority, and jurisdiction:

• Will try to resolve complaints fairly, and if possible, informally.
• Will not act as an advocate for either side in a dispute.
• Will not place blame or attempt to determine who is guilty or innocent.
• Will try to negotiate a “win-win” outcome for all parties involved.
• Will serve as a resource to parents in non-legal regular or special education matters.
• Will handle each case with confidentiality, neutrality, informality, and independence.
• Will not disclose personal information, discussion, and interactions held between the ombudsman, parent, or school district officials.

Additional Resources & Information

• FAQs
• Complaint Form